Tenant Handbook & Policies You can also download our Tenant’s Handbook as a PDF by clicking here. Service Standards Abandoned Property Service Standards Appointments Service Standards Antisocial Behaviour Service Standards Asbestos in the Home Comments, Compliments and Complaints Policy Controlling Condensation and Mould Customer Service Standards Domestic Abuse Service Standards Estate Management Service Standards Gas Servicing How to pay Your Rent Keeping of Pets Mutual Exchange of Houses Reactive Repairs Rechargeable Works Relet Service Standards Rent Arrears Service Standards Tenant Participation Joint Tenant Panel Terms of Reference